Privacy Policy for Ndlela Car Wrap
Effective Date: July 1, 2026
Last Updated: July 1, 2026
Ndlela Car Wrap (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.
1. Information We Collect
We may collect personal information from you in a variety of ways, including when you visit our site, fill out a contact form, request a quote, or communicate with us directly.
Personal Data you provide to us:
Identity Data: Name, surname, and company name.
Contact Data: Email address, phone number (including WhatsApp), and physical address.
Project Data: Details regarding your vehicle, vehicle license plate (for mag repair/vehicle wrapping), branding requirements, and design briefs.
Automatically Collected Data (via Cookies & Analytics):
Technical Data: IP address, browser type, operating system, and referral URLs.
Usage Data: Pages visited, time spent on the site, and click patterns (gathered via tools like Google Analytics).
2. How We Use Your Information
We use your personal information for the following purposes, all of which are necessary to run our business and provide you with excellent service:
To Provide Services: To process your quote requests for vehicle wraps, signage, logo design, mag repairs, and printing.
To Communicate: To respond to your inquiries, send appointment confirmations, or provide project updates.
For Billing: To process payments and send invoices for services rendered.
Marketing (with your consent): To send you promotional material about our special offers, new services (like wallpaper or signage designs), or company news. You may opt-out of these communications at any time.
Website Improvement: To analyze user behavior on our website to improve user experience.
3. Legal Basis for Processing (POPIA Compliance)
Under South African POPIA, we process your personal information based on the following lawful grounds:
Consent: When you voluntarily fill out a form on our website, you consent to us using your data to contact you.
Contractual Obligation: To fulfill our contract with you (e.g., delivering your vehicle wrap or signage).
Legitimate Interest: To improve our marketing strategies and website functionality, provided your rights do not override these interests.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties who assist us in operating our business:
Service Providers: Printing partners, vinyl suppliers, and courier services who help us deliver your products.
IT & Hosting: Our website hosting provider and email service providers.
Legal Requirements: We may disclose your information if required to do so by law or to protect the rights, property, or safety of Ndlela Car Wrap, our customers, or others.
5. Data Security
We take the security of your personal information seriously. We have implemented appropriate technical and organizational measures to protect your data against unauthorized access, accidental loss, destruction, or damage.
Secure Socket Layer (SSL) encryption is used on our website to protect data transmission.
Access to your personal data is restricted to employees and contractors who need to know that information to provide services to you (e.g., our installation team and designers).
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy:
Client Data: Kept for as long as you are an active client and for a reasonable period afterward (up to 7 years) to comply with South African tax and financial record-keeping laws.
Marketing Data: Stored until you unsubscribe from our communications.
7. Your Rights (POPIA Rights)
As a data subject in South Africa, you have the following rights regarding your personal information:
Right to Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You may request that we correct any inaccurate or incomplete data.
Right to Deletion (Erasure): You may request that we delete your personal information, subject to legal or contractual restrictions.
Right to Object: You may object to the processing of your data for marketing purposes.
Right to Withdraw Consent: You can withdraw your consent to receive marketing communications at any time.
To exercise any of these rights, please contact us using the details in Section 9.
8. Cookies
Our website may use “cookies” to enhance your user experience. Cookies are small files stored on your device that help us analyze web traffic and customize our site to your preferences.
You can choose to accept or decline cookies via your browser settings.
Declining cookies may prevent you from taking full advantage of the website (e.g., remembering your preferences).
9. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this page periodically to stay informed about how we are protecting your information.